At MailChimp, we’re big fans of storytelling as a learning tool. As a marketing automation platform for small businesses, we encourage our customers to share their challenges and successes with other users through our What’s in Store newsletter. Likewise, we challenge our employees to tell their own stories about work and life. While our customer stories motivate millions of folks who are struggling every day to build their businesses, our employee stories can help motivate our coworkers as they manage their careers.

We offer employees the chance to improve their speaking skills through workshops with public speaking coach Bill Smartt. I am privileged in my role as Director of Talent Strategy to get to occasionally watch and critique my colleagues’ talks as part of this program. Early on, I noticed a common theme amongst the MailChimp speakers network: failure. Folks here seem quite comfortable sharing their oops/uh-oh/OMG moments Read more


Chart of the day: Know how and where to target Generation Z consumers in 2018

Generation Z, also known as post-millennials, are the latest generation to take to online media consumption, adopting a social and mobile-first approach to online research channels.

Targeting millennials has, in the past few years, become a buzzword for any business that wants to delve into the minds of consumers who want more brand engagement, charity-inspired campaigns, and tech-savvy marketing. However, Generation Z are, what some call, the future of social consumerism. Starting from the mid-1990’s (approx 1995) these are the generation who live and breath online, where social media, staying connected and latest trends are vital to daily life.

By these dates, Generation Z are approximately 21-22 years old, starting their careers or in full swing knowing who they are and where they want to be. It is the generation where traditional advertising might not … Read more


Chart of the Day: Most effective email marketing tactics ~ Part 1 of 2

This is a two-part series, where we will look at the most effective email tactics and those that are the most difficult to implement.

What is a tactic?

Tactic – noun

An action or strategy carefully planned to achieve a specific end.

Step 1: Where do I start?

Before you even begin to think about the strategy, you need to decide what end result you want. What does success mean for your email marketing? Does it mean:

  • Opens and clicks
  • Revenue
  • Subscriptions
  • List growth
  • Brand awareness
  • Customer satisfaction
  • List growth

Step 2: What tactic do I use?

In our chart below, there are 7 tactics that have been used, with varying success. There are many others that you can use, for example, A/B copy testing, asset creation, refine campaigns and more. What I would say, my … Read more


Chart of the day: Online advertising grew 11.5% like-for-like in the first half of 2017 in Europe.

€2.6 billion spend on advertising was added during the first half of the year, across search, display and classifieds/ directories.

Research by IAB and IHS Markit shows marketers are increasing online advertising spending. The report focuses on advertising in Europe only.

In this chart of the day blog post, I will update you on latest research by IAB Europe and IHS Markit, with charts from their Adex Benchmark from the first half of 2017.

Search advertising is leading and display advertising has grown the fastest, interestingly online video is up 20%.

As shown in the chart above, search advertising dominates online ad spend, but there is a huge jump in growth of over 13% for display advertising.

The report also found that most growth is online advertising spend is on mobile, with mobile … Read more


“What makes good email good?” This question gets asked all of the time, but it never really gets a concrete answer. Best practices float around, but there’s isn’t a hard set of rules that have proven to always be able to create “good” email. Here at MailChimp, we have millions of customers sending billions of emails, and this led me to believe that if anyone could help suss out this secret set of rules, it could be us.

So, this spring I joined forces with our Data Science team to try to nail down what impact visual design can have on email campaign performance. We wanted to look at accounts that have consistently high-performing campaigns to see if they shared any common design elements.

To get started, we needed to define exactly what a “high-performing” account is. We decided to look at accounts that consistently sent campaigns that got clicks, Read more


Chart of the day: 1 in 2 are shopping online via mobile

Global Web Index’ latest research confirmed that online shopping has now become a mobile-first activity. This change indicates the changing behaviors towards online shopping as more users turn to mobile.

According to Global Web Index mobile will ‘pave the way for location-based retail, AR shopping experiences, social commerce, and mobile payments to take on a more prominent role in the consumer’s path to purchase’.


Read more


A newly launched SaaS will be up against hefty competition and numerous potential customers who have seen it all before.

The owners and administrators of the service can get a quick leg up by following a few tried and true SaaS growth strategies. Compare your strategy against the checklist below, and you’ll be better prepared to achieve your marketing goals for launching your SaaS.

1. Get a Plan Together

Too many SaaS marketers try to wing it. They assume they’ll be able to form their plan as they go. They put out a campaign, check the analytics, test the results, and Read more


Chart of the day: Pound for pound, TV advertising provides the biggest return

According to an independent study commisioned by Thinkbox and conducted by Ebiquity and Gain theory, Television advertising provides the biggest return on investment compared to other forms of advertising.

TV ads created 71% of advertising generated profits, whilst online display only created 1%. The average ad-generated profit created by TV ads was £4.20.

TV ad profitability

In the age of digital, TV advertising still dominates return on investment, but it’s also providing a far higher return than radio and out of home ads too.

TV ads provide the biggest return, providing a safe option for advertisers, however, it’s also the most expensive form of advertising, even if a dip in advertising revenues has led to networks charging slightly less for advertising.

Recent research by Nielsen has also found that half of US-TV homes have Internet-enabled devices, which are capable of … Read more


Over the past few years, we’ve watched e-commerce websites grow increasingly complex. And that complexity has come with a cost: What was once a simple, straightforward way to show what your store offers has become a tangled web of cross-sell, upsell, and recommendation features. This has driven the resurgence of landing pages from an enterprise sales tool to an indispensable piece of the marketing puzzle for savvy e-commerce retailers who want to give their customers a single, clear path to success.

That’s why we’re excited to announce that you can now create beautiful, customizable, and mobile-friendly landing pages directly in MailChimp. Whether you’re just starting out and you need to grow your list, or you run a successful e-commerce shop and you’re looking to supplement your other marketing, our landing pages will help you get your site out of the way and focus the attention of your customers on the … Read more


We recently announced that we’re going to support single opt-in signups for MailChimp lists right from our own signup forms. This generated a lot of great conversation about deliverability-some that we expected, and some that surprised us.

As the person who’s responsible for deliverability at MailChimp, I love it when people understand why this stuff matters. Building a healthy list is a crucial first step in getting to the inbox, and we have a ton of experience helping our customers do both. We’ve put a lot of work into developing sophisticated and intelligent systems to reduce the risks once associated with single opt-in, but we haven’t talked much about it in the past. I’d like to dig into some of the ways we’re protecting your lists and helping you reach inboxes.

How we protect our sending reputation

One of the biggest concerns we’ve heard about our move to support single Read more