Chart of the Day: Ecommerce businesses share their ROI from personalization for the Retail, Travel and Financial services sectors
There are now many options for website personalization tools, but we know from our member research that many businesses have yet to implementation personalization for different reasons.
I’m sharing these figures from a new research report since it may help as part of putting together a business case for investment in a tool. In the report, Personalization is defined as:
“the ability to interact with each individual, at any moment, across touch points based on everything known about them, and includes testing, segmentation, and individualization approaches”.
The first chart shows that across all three sectors reported, the vast majority – between 70 and 70% – do report a positive ROI. I was surprised that the proportion of businesses who don’t or can’t wasn’t higher since many smaller businesses haven’t fully … Read more